New to Sail Tactician? The setup guide takes you from download to your first race in five steps.
Quick fixes
A race from my watch isn't on my iPhone
Open the race on the watch and tap Force Sync to iPhone. It reads Sent to iPhone once it arrives. If it says Waiting for iPhone…, the phone is out of reach and the race will go by itself when it's back; you don't need to keep tapping. Keep Sail Tactician open on the iPhone while it syncs. If the iPhone has the race but it's wrong (cut short, say), Re-sync to iPhone replaces the phone's copy with the watch's.
My races aren't showing up on my other devices
Open Settings → iCloud in the app. It says whether races are reaching iCloud, and why not if they aren't. Usually it's being signed out of iCloud: sign in and come back, no restart needed. Nothing is lost either way, because races are saved on the device first. Being offline isn't a problem; races sync when you're back in signal.
I can't see the favored end or distance to the line
Two things are needed: both ends of the line captured in Setup → Marks (sail past the pin and the boat and tap each), and Pro. The countdown, compass, speed and heading are free; line bias, distance and time to line, time to burn and VMG are Pro, with the first month free.
The analysis looks wrong, or the Coach card warns about the wind
Almost every post-race number is measured against the wind, so a wrong wind skews them all. Open the session, tap the wind badge on the map, and set the direction on the rose. If you dropped the windward mark on the map, the app can work the wind out from the course. Everything recalculates as soon as you change it.
I set 5 Hz, but the session says it recorded at about 1 Hz
That's your phone's GPS, not a fault: the setting can't make it deliver faster than it does. Set it back to 1 Hz and save the battery. The watch always records at about 1 Hz.
Still stuck? The full user guide is the same one that's built into the app.
Contact us
The quickest route is inside the app: Settings → Support → Send Feedback. It comes to us with your app version, iOS version, and watch pairing state already attached, so there's nothing to look up — and it works offline, so you can write it on the water and it'll send itself when you're back in range.
You can also email us at support@sailtactician.com. If you do, please include your Apple Watch model, iOS version, and a quick description of what's happening.
We read every message.